Yes - Wild Encounters Staff will wear a face mask throughout the encounter and maintain the recommended 2 metre distance throughout as much of the encounter as possible. Handlers will be asked to use hand sanitisers (provided by us) before and after the encounter.
Wild Encounters staff are fully vaccinated and carry out regular lateral flow tests. In the event that one of our staff show symptoms linked to Covid we will ask that we postpone your visit whilst a PCR test is investigated.
Yes - we hold public liability insurance to the value of £5,000,000 cover. A copy of our insurance documentation is available upon request.
Yes -.all our staff are DBS checked and this is renewed every 3 years.
We are inspected and licensed by East Suffolk Council, East Suffolk House, Station Road, Woodbridge IP12 1RT.
We hold an Animal Activities Licence - Licence Number 21/00053/AW18LI
We have over 20 years experience in presenting birds, sea lions and many other animals in zoos and parks in an educational and interesting way. This is exactly what we endeavour to offer you in your own bespoke package! We are able to tailor our experiences to different audiences and abilities to make it accessible to all, whatever your specific requirements.
Yes - we hold risk assessments for all scenarios of our work and different types of interactive experience that we offer. These are updated annually and available to view upon request.
Without exception, all of our animals are captive bred in the UK. A number of our birds were donated as rescues when their original owners could no longer look after them.
All the animals we bring out to experiences are very familiar with people and are used to, and enjoy being handled. It is extremely unlikely that they will bite. However it is important to recognise that all animals with beaks, teeth and claws are capable of biting and scratching if not handled carefully and responsibly. Our experienced team will show you how to hold and interact with each animal and ensure that all handling is fully supervised to ensure that all interactions are positive and safe for both you and the animal.
Yes! If there are specific animals that you would like to attend then we will always try to accommodate this request. Very occasionally there may be some situations where this is not possible (e.g. when snakes are about to moult they should not be handled) in this case we will endeavour to supply a suitable substitute animal in its place. Similarly, if there is a particular animals which you DO NOT want to attend, we can of course accommodate this.
All animals (including humans) carry various germs and bugs. In order to prioritise your health and safety during your session we advise that all participants sanitise their hands before and after handling any of our animals. Our staff will provide the correct cleaning products for this during our visit.
In order to keep our animals in the best health and condition, all of our stock is kept in a clean and well maintained environment and are consistently observed to ensure they are in good condition. We also regularly screen for worms and other parasites and screen for any zoonotic disease pertinent to the species before they join our collection.
We are based in Lowestoft, Suffolk and can travel 1 hour from the postcode NR32 5DZ. If you are further away than this, it is still worth giving us a call as we may be able to fit you in depending on your location.
Because our encounters can be adapted to all kinds of audiences and settings, the best thing to do is give us a call on 07718 262152 to discuss your requirements. We can also accept queries via email or the ‘Contact us’ facility.
It is best to book as early as possible, especially if you have a certain date in mind. We often take bookings several months in advance.
Yes - we charge travel at £0.45p a mile from the postcode NR32 5DZ. This will be added to the final invoice.
We accept payment by cash or (preferably) by bank transfer. You will be given an invoice on the day of your encounter with our bank details.
